Q.
Do we need to register each of our NAICs on the DelawareIVS website separately or should we just register under one NAIC?
Yes, you need to register each of your NAICs separately. Register by clicking on the New User Registration link on the DelawareIVS website.
Q.
What if we have a small Book of Business and filing FTP will put a strain on our technical resources?
If you insure less than 1000 vehicles in Delaware an alternative reporting process is available to you. Please review Section 5, page 12 “BOB Reporting by Smaller Insurance Companies” of the Implementation Guide for additional Details.
Q.
How can we correct/change the contact information for our company?
Log in to the www.DelawareIVS.com website, click on Account Information, and change the contact information.
Q.
I have forgotten my User Name, how can I retrieve it?
For insurance company users, your User Name is the same as your NAIC number.
Q.
I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot/Reset Password link located on the log in screen of the DelawareIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the main/functional contact for the account by answering the question correctly.
Q.
Is the website password totally independent of the FTP account credentials?
Yes, they are independent.
Q.
We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
You must submit one Book of Business file per NAIC number.
Q.
How do I change my web account password?
Login to the www.DelawareIVS.com website using your username and password, Select "Account Information" in the top menu, Check the "Do you want to update your password?" check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.
Q.
Could you provide clarification on the vehicle types to be reported to DelawareIVS?
Vehicle Types Required to be Reported to DelawareIVS
| Vehicle Category | Vehicle Type | Tag Types |
|---|
| Passenger Vehicles | Passenger Car | PV / PC / C / CL / RV / FT / FV |
| Passenger Vehicles | Station Wagon / Minivan | PV / PC / C / CL / RV / FT / FV |
| Passenger Vehicles | SUV | PV / PC / C / CL / RV / FT / FV |
| Commercial Vehicles | Truck | PV / PC / C / CL / RV / FT / FV |
| Commercial Vehicles | Van | PV / PC / C / CL / RV / FT / FV |
| Recreational Vehicles | RV | RV |
| Farm Trucks | Farm Truck | FT |
| Motorcycles | Motorcycle | MC |
| Low Speed Vehicles | Low Speed Vehicle | PV |
Vehicle Types Not Required to be Reported to DelawareIVS
| Vehicle Type | Tag Type / Identifier | Insurance Requirement |
|---|
| All Terrain Vehicles | OHV | No Insurance Required |
| Mini-bikes | OHV | No Insurance Required |
| Snowmobiles | N/A | Not Required |
| Farm Tractors | CT | No Insurance Required |
| Trail Bikes | N/A | Not Registered |
| Motorized Bicycles | N/A | Not Registered |
| Mobile Homes | MH Number in MVALS | No Insurance Required |
| Trailers | T Tag | No Insurance Required |
| Camping Trailers | CMP | No Insurance Required |
| Mopeds | MP | No Insurance Required |
| Farm Vehicles | FV Plates | Exempt |
| Golf Carts | N/A | Not Registered |
Q.
What is the timeline for Delaware IVS to go live?
www.DelawareIVS.com will be available for Insurers to register staring 03/20/2026 and the deadline to register is 04/30/2026. The deadline to start testing is 07/31/2026 and DelawareIVS will be in production by 09/24/2026.
Q.
Is Commercial reporting required?
Yes, commercial reporting is required. Please refer to the Implementation Guide for details regarding commercial reporting.
Q.
Should vehicles on comprehensive only polices be reported?
Reporting of comprehensive-only policies is not mandatory. If insurers include comprehensive-only policies in the Book of Business files, the Comprehensive Indicator should be set to 'Y' for those policies.
Q.
Can foreign/domestic surplus lines carriers report to DelawareIVS?
Yes, foreign and domestic surplus lines carriers are required to report to DelawareIVS
Q.
I have a question not covered in this list, what do I do?
Email the helpdesk at support@delawareivs.com and we will respond as quickly as possible.